| ATOS ORIGIN SEEKS RELIABLE SOLUTIONS TO REACH MAXIMUM CUSTOMER VALUE |
Atos Origin runs a highly successful outsourcing business. They manage core IT infrastructures, including data-centers, desktop support, server farms and network communication systems. They provide 24x7 "follow the sun" infrastructure support through their global network, and the company has unrivalled experience in major roll-out programs covering complex and multi-site solutions.
Service Desk
Like many others in the market, Atos Origin makes use of Unicenter Service Desk by CA. PSB's High Volume Replicator was developed to be fully operational with Unicenter Service Desk. In fact, a ready-made solution was made for easy and fast replication between Service Desk databases.
Continuous Service Delivery Model
Analysts of Atos Origin use Unicenter Service Desk to work according to international process standards, like Atos Origin's ITIL based Continuous Service Delivery Model (CSDM). Through the use of the HVR its Data Ware-house is filled with data from the production databases of Service Desk. The updating of this Data Warehouse had to occur near real time, like any replicating assignment that is performed by the HVR. The HVR also provides a standby database for high availability.

As Cees Geerts, from Atos Origin's Architecture and Security says: 'There are three things, which I particularly like about the HVR: its speed, its flexibility and its robustness. The HVR is truly reliable at any speed. And I must say: though PSB is but a small company, their service is impeccable.'
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